Return Policy
Thank you for shopping at MushyMart. We value your satisfaction and want to ensure that you have a positive shopping experience. This Return Policy outlines the guidelines and procedures for returning products purchased from our Shopify store that sells medicinal mushrooms. Please read this policy carefully before making a purchase.
Eligibility for Returns
1.1. To be eligible for a return, the following conditions must be met:
The product must be purchased directly from our Shopify store.
The return request must be initiated within 14 days of receiving the product.
The product must be unused, in its original packaging, and in the same condition as when it was received.
If the product is perishable or has a limited shelf life, it must be returned within its specified expiration date.
1.2. The following items are exempt from being returned:
Products that have been opened, used, or altered.
Products with a broken seal or packaging.
Products that are past their expiration date.
Return Process
2.1. Initiation of Return Request
To initiate a return, please contact our customer support team at info@mushymart.com . Provide your order number, the name of the product, and the reason for the return.
Our customer support team will guide you through the return process and provide you with further instructions.
2.2. Return Shipping
Customers are responsible for the cost of return shipping unless otherwise specified by our customer support team.
We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product. We are not responsible for any damage or loss that occurs during the return shipping process.
Refunds and Replacements
3.1. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed using the original payment method within [insert timeframe].
Shipping costs (if applicable) are non-refundable.
3.2. Replacements
If you received a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of receiving the shipment.
We may require photographic evidence or additional information to assess the issue.
If a replacement is deemed necessary, we will provide instructions on how to return the original product, and a new product will be shipped to you at no additional cost.
International Returns
4.1. Customs and Import Duties
Customers are responsible for any customs or import duties associated with the return shipment.
We recommend contacting your local customs office for further information on potential fees or taxes.
4.2. International Return Address
When initiating an international return, please follow the instructions provided by our customer support team to ensure the return is processed correctly.
The return address and any specific requirements will be provided by our customer support team.
Contact Us.
If you have any questions or concerns regarding our Return Policy, please contact our customer support team at info@mushymart.com. We are here to assist you and provide further